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  • Home
  • Terms & Conditions

Terms & Conditions

    1. Introduction

    1.1. Website www.spell-cosmetics.com is an online commercial store selling products (Cosmetics Trade) via the Internet (hereinafter referred to as the Online Store or Website) created and operated by the Company under the name "SPELL O.E." (hereinafter referred to as "The Company"), based in Thessaloniki, at Karolou Dil Street no. 31 - 33, with Tax Identification Number 801379202, electronic contact address: info@spell-cosmetics.com, Telephone line of the online store: 6940057504 &698371363

    1.2. The following terms and conditions will apply to the use of the online store located at online address www.spell-cosmetics.com. Any user who enters and trades or makes use of the services of the online store (hereinafter referred to as "Visitor or User or Customer" depending on whether he is limited to visiting the store only or placing an order to purchase products) is considered to consent and accept unconditionally the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting and using the website, as well as from any transaction or use of the online store services.

    1. General terms

    2.1.  The Company reserves the right to modify, renew or upgrade at any time and without prior notice to the Visitor / User / Customer of the online store (in whole or in part): a) part or all of these terms of use, b) part or all of the content of the online store and c) part or all of the external appearance (interface), structure or composition (configuration) of the online store, as well as its technical specifications. The Visitor / User / Customer has the obligation to read at regular intervals the terms that are in force during the preparation of the contract.

    2.2. Also, the Company reserves the right at any time, unjustifiably and without prior notice to the Visitor / User / Customer of the online store to cancel, suspend or terminate the operation of the online store. The Visitor / User / Customer of the online store recognizes and unreservedly accepts all the above with only the navigation and / or use of the services of the online store.

    2.3. Contracts through the online store are drawn up in the Greek language.

    2.4. Website www.spell-cosmetics.com within the framework of the services it provides enables the user, if he wishes, to receive informative messages (newsletter) of the website in his/her e-mail by submitting the details of his e-mail address. If the user ceases to be interested in receiving the informative messages, he is given the opportunity to express his desire to stop sending them through the relevant electronic informative message sent to him/her by the electronic address of the Company.

    1. Information & products provided

    3.1. The products available for sale, their characteristics, prices and available stock, are posted on the website and are accessible to all. Users can search for more information about each product by clicking on the product icon.

    3.2. The Company is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the Company and the products provided through the online store. The Company is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

    3.3. The Company guarantees the timely information of the customers regarding the availability or not of the products, but it does not bear any responsibility for their availability. The Company makes every effort on a daily basis to provide all the required information for each product (technical characteristics, prices, etc.). In case of difficulties in supplying or depleting the products in stock, the Company reserves the right to inform the Visitor / User / Customer either by phone to the number stated or by e-mail about similar products of equal or superior quality and value, which may to order. If the Visitor / User / Customer does not wish to order such similar products, the Company undertakes to refund in full the amount that the Visitor / User / Customer may have paid in full.

    3.4. The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.spell-cosmetics.com reserves the right to adjust prices, without having to inform the consumer public.

    1. Product ordering and consumer protection

    4.1. Orders through the online store www.spell-cosmetics.com are distance selling contracts, which are governed by the legislative framework of Law 2251/1994 (as it is in force today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003). Thus, the Visitor / User / Customer has the option to register and proceed with the order, while providing his personal data (name, surname, phone, address, e-mail, ZIP) creating an account (profile) or trade by paying as a Guest.

    4.2. The Visitor / User / Customer has the right to conclude a valid contract through the online store, only if he is legally competent in accordance with the provisions of the Greek Civil Code (ie if he has completed the eighteenth (18th) year of age and is not in legal aid. regarding the conclusion of a contract of sale). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to demand the return by the supervisor or legal representative / representative of any orders that will be made by legally incompetent persons.

    4.3 The Company puts up for sale the products of the Online Store only in Greece. Orders through the online store www.spell-cosmetics.com may be purchased online only in Greece. The Eshop offers online delivery services to customers only in Greece and is unable to accept orders that are billed outside Greece.

    1. Withdrawal and return of products

    5.1. The Visitor / User / Customer does not have the right to return all or part of the order, as our products (varnishes, and Base Varnishes, Nail Top Coats, Nail Treatments) for hygienic reasons cannot be returned (there will be no safety tape or special product protection gel). The same goes for the rinse aid. However, in case of defective product or non-compliance of the delivered products depending on the order, in order for the return / change to be accepted, the following must apply:

    • The packaging is intact without damage and tears.
    • The product is not damaged and has not been tested / used.
    • The product has not come into direct contact with the skin.
    • The product is in perfect condition that allows it to be resold and has not been unpacked (the wrapping plastic has not been removed and is in its original closed or sealed packaging).

    In case the Customer Service Department is not informed about any of the above, the warehouse will not accept the receipt of the parcel. Also, the update of defective product or non-compliance of the delivered products depending on the order must be done within three (3) calendar days to be accepted. In case of withdrawal according to the above, the Visitor / User / Customer is charged only with the direct cost of returning the products, while having the obligation to return the product to the condition in which it was received, ie without violating its packaging and confirming that no the special markings of the product have been removed and no alterations or any other interventions have been made in it.

    5.2. In case the reason for the return concerns a mistake of the Company or a defect of the product, the latter assumes the cost of returning the product, provided that the return will be made with the courier company ACS and after prior written notification of the Company to the address e-mail sales@spell-cosmetics.com. Defective is considered the product that at the time of receipt does not meet the properties based on the order. In addition, the customer upon return must include the retail receipt received with the product.

    5.3. In case the reason for return concerns a mistake of the Company, the latter undertakes to resend a transport company to the address designated by the Visitor / User / Customer for the receipt of the order at its own expense.

    1. Intellectual property rights

    6.1. All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions.

    6.2. It is expressly forbidden to copy, transfer or create a derivative work based on the content contained in the online store, as well as any misleading the public about the actual owner and provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the online store content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company.

    6.3. It is expressly forbidden to copy, transfer or create a derivative work based on the content contained in the online store, as well as any misleading the public about the actual owner and provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the online store content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company.

    6.4. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Company. Otherwise, the above actions will be considered as an infringement of the intellectual / industrial property rights of the Company, which reserves the right to claim any positive and negative damage caused to it, in accordance with the provisions of applicable law.

    1. User Responsibility

    7.1.  The Visitor / User / Customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics.

    7.2. The Visitor / User / Customer is obliged not to use the online store with domain name: spell-cosmetics.com for: 1. sending, publishing, e-mailing or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the Company or any third party or violates the confidentiality or confidentiality of any person, 2. sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minority, etc. 3. sending, publishing, e-mailing or transmitting to others methods of any content for which users are not entitled to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements); publishing, emailing or otherwise transmitting any content that infringes any of the trade, trademark, trade secret, copyright or other proprietary rights of any kind, 5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any computer software or hardware, 6. intentionally or unintentionally violating applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.

    1. Limitation of the Company's liability

    8.1. The Company puts up for sale the products of the Online Store in accordance with the present terms of use and the applicable legislation. The Company is not responsible for any damages or losses that may be caused to customers and / or users of the Online Store, in addition to the obligation to return, repair (if possible) or replace products in accordance with these terms of use. The Company is not specifically responsible in case a User / Customer develops an allergy to any of the ingredients of the products sold or in case any other damage is caused, of any nature, by improper and incorrect use of the products by the Customer.

    8.2. The Company is not responsible for any kind of damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) suffered by the Visitor / User / Customer of the Electronic Store or a third party for reasons related to the operation or use of its services, pages, services, options and contents and / or the inability to provide services and / or information available from it and / or with any unauthorized interventions of third parties to products and / or services and / or information available through it. The above reasons include possible errors or omissions during the electronic registration of the information provided (prices, product features, etc.), as well as errors, omissions or technical reasons of any nature, which affect or suspend for a reasonable period of time the operation of the Online Store and / or of its services.

    8.3. The Company does not bear any responsibility, in cases of defective operation of the Online Store or in general failure or defective provision of its services due to accidental events or reasons of force majeure or reasons caused by the fault of other bodies.

    8.4. The Company takes all appropriate measures so that access to the Online Store and its services is, as far as possible, continuous and uninterrupted. However, it reserves the reasonable right to terminate the operation of the Online Store and / or the individual services for the performance of system maintenance work without prior notice to the user.

    8.5. The company and its associates make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions are carried out smoothly and without interruption and the high level of security is maintained. However, it is not responsible in the event that for any reason, including negligence, the operation of the Eshop is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the Eshop making it difficult to use or causing problems in its proper operation or stealing information about users' personal data . It is also not responsible in case of interruption of access to the Eshop for reasons that go beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or reasons of force majeure or accidental events.

    8.6. The Company is not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may contaminate your hardware, software, data or other proprietary material as a result of its use. of this Website or the download of any material posted on this or any Website linked to it.

    8.7. The entire content of the Website is provided "as is" without any conditions or other guarantees for its accuracy or for the suitability for the use or for the purpose of the products to be available. Consequently, access to the Website is the sole responsibility of the visitor. In addition to what is explicitly mentioned in these terms, to the maximum extent permitted by law, the company does not bear any obligations and guarantees which it has not explicitly undertaken itself.

    8.8 For any other loss resulting from the use or navigation in the Eshop, the company disclaims any liability for damages, potential and indirect losses or lost profits, which include unrealized gains, loss of data, cessation of activity, damage to reputation or the reputation or for the cost of purchasing substitute products or any other damage, regardless of nature, that could arise from the use of the Sites and / or its Applications or their content or from the inability to use the Sites / Applications, the inability to participate in the event of a tender or offer and / or the inability to purchase or submit any item or product related to the Websites and its Applications regardless of whether such losses could have been foreseen or arise under the contract, the purchase or sale, by the products appearing in the Eshop or in the Eshop, by tort or negligence, in accordance with applicable law one way or another. In any case, however, and if any damage is due to a proven fault of the company, the latter is responsible only to cover any positive damage of the injured party that is proven to be directly related to the damaging event and its culpable act or omission. In case of negligence any damage is limited to the amount of the value of the product sold. Likewise, all the limitations of liability listed in these Terms of Use which are recognized and accepted by the user of the Website in their entirety as valid and in accordance with good faith and transactional manners.

    1. Links to other websites

    9.1. The website of the online store may contain references to websites, for the content and services of which the Company is not responsible, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that may occur during the visit / use of these websites, the Visitor / User / Customer must go directly to the respective websites, which have the sole responsibility for the restoration of this problem.

    9.2. The Company in no case accepts or adopts the content or services of the websites and pages to which it refers or links to them in any way. For any problem that arises during the visit of these websites, the sole responsibility is the administrator / owner of this website.

    1. Privacy Policy

    10.1. The Company created this website with the sole purpose of serving its customers. In order to achieve the best service, the Visitor / User / Customer must provide the Company with specific information regarding the processing of his order and which are protected by it.

    10.2. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.spell-cosmetics.com, the use of this data by the Company and the terms and conditions of use of this website. This Privacy Statement refers exclusively to the personal data that the Visitor / User / Customer provides to the Company during the orders it submits to this website. "Personal data" is defined as any information relating to an identified or identifiable natural person ("data subject"). Anonymous information is not meant as such.

    10.3. The information provided voluntarily by the users of the mentioned website, is used by the Company, in order for the users of the online store to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed. their orders. The information collected by the Company through the website has the sole purpose of measuring the number of its traffic, to determine the customer requirements for more products and to facilitate transactions with the Company. The Company does not distribute to any other organization or partner not affiliated with the Company the email addresses or any other information concerning its users and customers. The Company may share this information only under certain conditions or as required by law. Specifically: 1) With government authorities, but only to the extent required to disclose any personally identifiable information in accordance with the legal process received from the authority, 2) To protect or defend the legitimate interest and right of its customers, 3) To respond to allegations of infringement of third party rights, 4) To protect the health and safety of its customers when and if there is an emergency. The Company may share the personal data of the Visitor / User / Customer with the following parts for purposes required by law: 1) Any use of Cookies serves the purpose of providing for a better experience of the visitor of our websites. For the policy of cookies see below in article 12, 2) With the employees of the company who have signed confidentiality agreements and follow the internal policies and procedures of the company, 3) If this is deemed necessary, with external third parties such as doctors, accountants, translators, auditors, experts, lawyers and other external consultants or specialized partners or external service providers who help in the conduct of our company's business activities. In case of transfer to a third party, the subject will have been informed in a timely and appropriate manner prior to this action of the Company. No transfer of personal data takes place without the explicit consent of the processor. In such cases, the Company requires the persons operating on its behalf to observe our identical privacy practices to have established safeguards to protect the privacy of the Visitor / User / Customer information, 4) The Company may share personal data with government or other public bodies and authorities, including, inter alia, judicial and third parties processing the data, officials, lawyers, judicial officers and other advisers and representatives, where necessary, maintaining the fundamental principles of personal data protection. Except for the recipients and purposes mentioned above, the Company does not use, nor disclose, nor sell or transfer any identifiable personal data, without the consent of the Visitor / User / Customer, unless required or permitted by the privacy policy.

    10.4.  The Company collects only the following information about users: (1) information provided by the Visitor / User / Customer during registration as a customer, (2) information provided by the Visitor / User / Customer in order to execute the order from the online store and (3) information that the Visitor / User / Customer gives her when she submits a question or request through the contact form that exists on the website.

    10.5. Upon registration as a Customer, the Visitor / User / Customer provides the Company with the following information: First Name, Last Name, Last Name (for legal entities), Telephone, Email Address, Address (Street, City, Postal Code).

    10.6. When filling in any order form on the website of the online store, the Visitor / User / Customer is asked for the name, address (Street, City, Postal Code), his email address (Email), his phone number and the method of payment of the order. In addition, more specific information may be requested, such as shipping - delivery details of an order, invoicing details (VAT number and competent Tax Office) or details about the offer requested. The Company makes use of the information provided by the Visitor / User / Customer during the electronic sending of the form, in order to communicate with him regarding (i) the delivery of the order at his place, (ii) for confirmation and identification customer in any necessary case, (iii) for new or alternative products offered by the online store.

    10.7. When submitting a request or inquiry through the contact form of the online store, the Visitor / User / Customer provides the Company with the following information: Name, Surname, Telephone and Email Address, contact subject, while optionally can also fill in the text frame.

    10.8. The Company undertakes to comply with all relevant laws of the European Union and Greece regarding the protection of personal data for the protection of the rights and freedoms of persons whose information is collected or processed in accordance with the General Data Protection Regulation (General Data Protection Regulation). GDPR, EU2016 / 679).

    10.9. The Company recognizes the importance of security for personally identifiable data and applies administrative and organizational safeguards to protect it from loss, misuse and unauthorized processing or modification. It is noted, however, that it is inherently impossible to guarantee that third parties will never be able to violate the Company's methods of protection or use its information for inappropriate purposes or that transmission errors will not occur and therefore the Company limits any its responsibility for such a loss. The Company restricts access to identifiable personal data to those employees and external partners who work for us and on its behalf, who need access to fulfill the task assigned to them. The Company maintains sufficient physical, electronic and procedural guarantees that comply with all applicable laws that protect the personal data of Visitors / Users / Customers and its systems. It also has active control procedures for possible breach of personal data and in such a case will immediately inform the Visitor / User / Customer, as well as the competent supervisory authority.

    10.10. In addition to the right to revoke the consent granted by the Visitor / User / Customer, he also has the following rights, provided that the respective legal conditions are met: right of access to his own personal data stored by the Company in accordance with Article 15 GIP , right to correct incorrect or incorrect data in accordance with Article 16 GIPD, right to delete its data stored by the Company in accordance with Article 17 GIPD, right to restrict the processing of its data in accordance with Article 18 GIPD, right to data portability pursuant to Article 20 of the ICCPR, right of objection pursuant to Article 21 of the ICCPR. In detail, the above rights of the Visitor / User / Customer are as follows:

    1. Right of access according to article 15 GKPD: The Visitor / User / Customer has the right to be informed upon request and free of charge, according to article 15 paragraph 1 GKPD, about the personal data stored by the Company for his person. This includes in particular: the purposes of the processing of personal data, the relevant categories of personal data processed by the Company, the recipients or the categories of recipients to whom the personal data concerning it are disclosed or will be disclosed, if possible, the period for which the personal data will be stored or, where this is not possible, the criteria for determining that period, the existence of a right of request to the controller for the correction or deletion of personal data or the restriction of the processing of personal data the data subject or the right to object to such processing, the right to lodge a complaint with a supervisory authority, where personal data are not collected by the data subject, any available information about their origin, decision-making, including the profiling provided for in Article 22 (1) and (4) of the GBER and, at least in such cases, important information on the logic followed and the significance and intended of the data. When personal data is transmitted to a third country or to an international organization, the data subject has the right to be informed of the appropriate guarantees in accordance with Article 46 of the GBER on the transmission.
    2. Right of correction according to article 16 GKPD: The Visitor / User / Customer has the right to demand from the Company without unjustified delay the correction of inaccurate personal data concerning him. Given the purposes of the processing, it has the right to request the completion of incomplete personal data, including through a supplementary declaration.

    iii. Right of deletion according to article 17 GKPD: The Visitor / User / Customer has the right to request from the Company the deletion of personal data without undue delay, if one of the following reasons is valid: personal data are no longer necessary in relation to for the purposes for which it was collected or otherwise processed, withdraws its consent on which the processing is based in accordance with Article 6 (1) (a) or Article 9 (2) (a) of the GBER legal basis for processing, opposes processing in accordance with Article 21 (1) or paragraph 2 of the GBER and there are no compelling and legal grounds for processing in accordance with Article 21 (2) of the GBER, personal data have been processed personal data must be deleted in order to comply with a legal obligation, personal data have been collected in connection with the provision of information society services referred to in Article 8 (1) GIP.

    1. Right to restrict processing in accordance with Article 18 of the GIP: The Visitor / User / Customer has the right to ask us to restrict processing when one of the following conditions applies: disputes the accuracy of personal data, processing is illegal and requests instead of deletion the restriction of the use of personal data, the controller no longer needs the personal data for the purposes of processing, but this data is required by the data subject to establish, exercise or support legal claims , or has objections to the processing in accordance with Article 21 (1) of the GIP, pending verification as to whether the legitimate reason of the controller overrides the reason of the data subject.
    2. Right to data portability according to article 20 GCP: The Visitor / User / Customer has the right to receive the personal data concerning him, and which he has provided to the Company in a structured, commonly used and machine readable format, and the right to transmit such data to another controller without objection from the Company, when: the processing is based on consent in accordance with Article 6 (1) (a) or Article 9 (2) (a) or in a contract in accordance with Article 6 (1) (b) GCC and processing is carried out by automated means. When exercising the right to data portability, the Visitor / User / Customer has the right to request the transfer of personal data directly from the Company to another controller, if this is technically possible.
    3. Right of objection under Article 21 of the GIP: Subject to the provisions of Article 21 (1) of the GIP, the Visitor / User / Customer may object to the processing of data for other reasons arising from the specificity of the situation. The above general right of objection applies to all data processing purposes described in these data protection terms, which are processed under Article 6 (1) (f) GIP. Unlike the special right of objection concerning the processing of data for advertising purposes, the Company has an obligation according to the GCP to apply this general right of objection only if the Visitor / User / Customer states reasons of paramount importance, e.g. a potential risk to life or health.
    4. Cookies

    The Company has the ability to use cookies as part of the facility, but also the operation of the services through the website of the online store. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as the online store www.spell-cosmetics.com, to run smoothly and without technical anomalies, to collect multiple selections to identify frequent users, to facilitate their access to it, as well as to collect data to improve the content of the website. Cookies do not cause harm to users' computers or to the files stored on them. The Company uses cookies to provide information and to process orders, while at each visit of the Visitor / User / Customer from the website, they are automatically deleted.

    1. Transaction and data security

    The Company is committed to ensuring the security and integrity of the data it collects about the users of its website. The procedures followed and adopted by the Company protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.

    1. Applicable law and jurisdiction of courts

    13.1. All issues related to the use of the website www.spell-cosmetics.com, as well as the sales contracts concluded through it will be governed and resolved in accordance with Greek Law.

    13.2. For any dispute that arises between the Visitor / User / Customer and the Company regarding the use of the online store website and the sales contracts concluded through it, the Courts of Thessaloniki will be exclusively competent.

    1. Other terms

    14.1. Any provision of the above terms becomes contrary to law or is considered invalid by a court decision, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms, which are still valid.

    14.2. Any concession, granting of a deadline or non-application of one or more of these Terms by the Company does not constitute in any case and cannot be interpreted as a waiver, temporary or final, partial or total, of any right or claim arising from them or by the law.

    1. Acceptance of the Privacy Protection Procedures applied by the Online Store

    Every Visitor / User / Customer who enters this website accepts and agrees with these Terms of Use, as well as all terms and conditions of use of the website that have been announced through it.


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